Wholesale account set-up/ Terms & Condition

Wholesale account set-up

If you are purchasing in bulk for cafes, restaurants, hotels or retailers, you need an account to purchase with wholesale discount. Please send email to europe@Loveramics.com, provide us with below billing & shipping information for account set-up & VAT number verification.

Without VAT number or invalid VAT number, you will be charged VAT tax upon check-out. Please note Loveramics is not responsible for customers inputting incomplete or incorrect tax information against tax authority.

Billing info

Company name:

Company address:

Contact person:

Tel:

VAT # :

Nature of Business:

Shipping info (if all are the same as above just leave it blank)

Company name:

Shipping Address:

Contact person:

Tel:

An account activation email will be sent from europe@loveramics.com shortly. Please activate your account in order to purchase with wholesale discount.

If you have already registered a wholesale account, please ensure you log in and add items to your account in order to enjoy wholesale discount.

Price Structure

Retail Value are in euros (€) without VAT, customer must order a minimum of a full case.

1. Wholesale discount is 30% off for order over €720 (post discount value €500).
2. Please ensure you log in and input discount code "Wholesale2024" at checkout.

Note: Wholesale Discount does not apply to any items under Sale page.

Official Quotation

If you would request for official quote and Bank Transfer payment method, please email europe@loveramics.com

Special Request

For logo printing services, special request on order packing, delivery requirements such as self pick-up, fixed time delivery, exporting, palletization etc.. Please email europe@loveramics.com to discuss. Charges may apply and usually these will cause order to arrive later than expected.

Shipment and Logistics

All our products are stocked in the Berlin, Germany. Shipping is not included in the price. Final shipping cost will be calculated at checkout, by default we use DPD with our negotiated shipping rates. Incoterm DAP.

Shipping address provided at checkout are final. Loveramics is not responsible for costs associated with reshipping, in the case of an incorrect address provided.

Order Lead-Time

Orders generally dispatch within 5 business days upon payment reception. Transit time depends on the destination and usually delivered within 5 business days within Europe, subject to the latest services of the providers. For non-EU countries, please allow additional time for custom procedures.

Revision to Orders

Loveramics does not accept revisions to orders the day after a purchase order is placed. All changes must be submitted the same day. Any changes made to order on the days following its submission will be processed as a new order and will need to meet order minimum.

For orders placed and paid without discount, we are not able to re-adjust the discount back to you

To communicate with us, please email europe@loveramics.com

Breakage/Defect:

Any breakage or defect must be notified within 5 days upon receipt. Please send an email to europe@loveramics.com to file a claim.

Claims must be submitted with item code, quantities and with photo proof. In most cases, Loveramics issues a Credit Note for approved claims. No refund or replacement.

Exchange/Refund:

All sales are final and cannot be returned or exchanged. Please ensure your selected items and quantity are correct before payment.

Disclaimer

All information is strictly for wholesale clients, shipping purpose. We treasure the privacy of our clients.

Shipping Outside Europe

Please note when shipping internationally from Europe, we are not responsible for taxes, or duty that may be charged at the border.